Frequently asked questions
What types of products do you offer?
At Kaiser & Schmarrn, we offer a range of unisex apparel that celebrates the iconic landmarks and cultural heritage of Vienna. Our collection includes unique designs like the Brush Riesenrad XV hoodie and the VIENNA HEART T-shirt, all crafted with comfort and contemporary streetwear aesthetics in mind.
How can I ensure the right fit when ordering?
We recommend checking our size guide available on each product page to help you choose the best fit. If you have any specific questions about sizing, feel free to reach out to us, and we’ll be happy to assist you!
What is your return policy?
We have a 14-day return policy, which means you can request a return within 14 days of receiving your item. To be eligible for a return, your item must be unworn, unused, and in its original packaging with tags attached. Please contact us at hello@kaiserschmarrnclothing.com to initiate the return process.
How long does shipping take?
All orders are processed within 1-3 business days. Shipping times may vary based on your location and the shipping method selected at checkout. You will receive a confirmation email once your order has shipped, including tracking information.
To keep our promise of being a no-waste-company, we are producing every order separately. We aim to get your order to your doorstep in 10-17 days.
What should I do if my order arrives damaged?
If your package arrives damaged, please contact us immediately at hello@kaiserschmarrnclothing.com. We ask that you send us photos of the damaged items and packaging so we can find a solution for you.
Do you offer international shipping?
Yes, we do offer international shipping to the EU! Please note that your package may be subject to customs duties or import taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information.
How can I contact customer support?
You can reach our customer support team via email at hello@kaiserschmarrnclothing.com. We’re here to help with any questions or concerns you may have!